Frequently asked questions


Deadlines may vary according to region. Please contact us to find out delivery times for your order.

Yes, our estimate includes fuel surcharges. Taxes, however, are not included.

You can contact us by phone (450-435-1333) or email ([email protected]).
It is important to have your serial number available so that we can access the information.

We accept bank transfers, checks, as well as Visa and MasterCard. Please use our online form for credit card payment.

TransGestion prides itself on honesty and transparency. Don’t hesitate to ask us for a copy of our insurance policy – we’ll be happy to send it to you.

You can use our online form, or contact us by phone. If you do not have access to a secure online connection, please contact us and we will give you a username and password.

If damage is noticed on delivery in the presence of our driver, contact us immediately. If the vehicle is delivered outside our opening hours, please take note of the damage and contact us as soon as possible to let us know. You have until the following day at noon to inform us of the situation; otherwise TransGestion cannot be held responsible.

It is your obligation to contact us by phone or email to signal any damage you have noticed. You must also submit pictures that clearly show the damage. Please note that repairs must not be done without the approbation of TransGestion personnel, otherwise TransGestion cannot be held responsible.

Unfortunately, no; the vehicle must be totally functional. It must be possible to move the vehicle without issue, and all parts must be attached to it.

We do not yet offer service in the U.S. Please refer to a transporter who is legally qualified to work in the States, and who has proper insurance and permits for transporting vehicles there.